vb11 Privacy Policy — Your information is safe with us
We take your personal information very seriously. This policy explains in detail how vb11 collects, uses, and protects your information.
Introduction and Scope
Welcome to the vb11 platform. This Privacy Policy ("Policy") explains how vb11 ("we", "our", or "platform") collects, processes, stores, and protects the personal information of registered and unregistered users ("you", "your") on our website vb11.lat.
By using our platform, you accept the terms described in this policy. If you do not agree with this policy, please refrain from using our services. This policy supplements our Terms and Conditions and both documents should be read together.
vb11 operates as a safe and reliable online gaming platform for players in Bangladesh. We use SSL encryption and industry-standard security measures to protect your privacy.
What Information We Collect
vb11 may collect the following types of information. In each case, we collect only the minimum information necessary to provide our services.
Identity Information
Information you provide when registering an account:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Mobile number
- Email address
- Username and password
- National ID or passport number (for identity verification)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Bonus and promotion related information
Activity Information
Information collected automatically while using the platform:
- Gaming history and betting records
- Login time and session information
- Device type and operating system used
- IP address and geographic location
- Browser type and version
Communication Information
Information provided when contacting us:
- Live chat conversations
- Email content
- Support ticket information
- Complaints and reviews
- Feedback provided in surveys
How Your Information Is Used
We use your personal information for the following legitimate purposes. We always ensure a lawful basis before using information for any purpose.
2.1 Account Management and Service Delivery
We use your identity information to create, verify, and manage your vb11 account. This includes ensuring account access, managing password recovery, and maintaining account security.
2.2 Age and Identity Verification
vb11 strictly ensures that only individuals aged 21 or older may use our platform. For this purpose, we process date of birth and identity document information.
2.3 Financial Transaction Processing
We use financial information to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is essential to securely complete transactions with a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000.
2.4 Fraud Prevention and Security
We monitor activity information to prevent unauthorized account access, fraudulent activity, and money laundering. This helps ensure the security of all players' accounts.
2.5 Responsible Gaming
We analyze gaming behavior data to identify possible signs of addiction and take precautionary measures when needed. Learn more on our Responsible Gaming page.
2.6 Customer Service Improvement
We use communication information to improve our 24/7 Bengali live chat service and resolve your issues more quickly.
Cookies and Tracking Technologies
The vb11 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our website.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and save language preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings. This includes your preferred game category, display settings, and language selection. These cookies can be managed in your browser settings.
Analytics Cookies
We collect analytical data to improve our services. This information is completely anonymous and is not linked to any personal information. You can disable these cookies at any time.
You can accept or reject cookies by changing your browser's cookie settings. However, disabling certain cookies may cause some features of the platform to not work properly.
Policy on Sharing and Disclosing Information
vb11 does not sell your personal information to third parties. However, in certain circumstances we may share limited information:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, technical support, and security services. Only the necessary information is shared with these partners under strict confidentiality agreements. Payment providers such as bKash, Nagad, Rocket, and Upay receive only the information needed to complete transactions.
4.2 Legal Obligations
We may be required to disclose your information based on court orders, legal processes, or valid requests from authorities. In such cases, we always provide only the minimum necessary information and notify you where legally possible.
4.3 Fraud and Money Laundering Prevention
As part of anti-money laundering (AML) regulations and Know Your Customer (KYC) processes, necessary information may be shared with the relevant authorities.
4.4 Business Changes
In the event of any merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will give you advance notice and this privacy policy will continue to apply.
Data Security Measures
vb11 uses industry-standard security technologies to protect your personal information. Our security measures are regularly reviewed and updated.
SSL Encryption
256-bit SSL encryption is used across our entire platform. This ensures that all data transmitted between your browser and our servers is fully encrypted.
Data Storage Security
Your information is stored on secure servers. Passwords are never stored directly — only a version processed using strong hashing algorithms is kept.
Access Control
Only authorized staff can access your personal information, and they follow strict confidentiality rules. All access is logged and regularly reviewed.
Regular Security Testing
We conduct regular security audits and vulnerability tests. If a security incident occurs, we act quickly and notify affected users.
While we take every measure to protect your information, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. Keep your account password confidential and do not share it with others.
Data Retention Period
How long we retain your personal information depends on the type of information and the purpose for which it was collected.
6.1 Account Information
Account information is retained for as long as your account is active. Even after an account is closed, information may be retained for a specified period to meet legal obligations.
6.2 Financial Transaction Records
All financial transaction records are retained for the long term in accordance with financial regulatory requirements. This information may be used for audits, dispute resolution, and legal needs.
6.3 Data Deletion Requests
You may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete immediately. For such requests, contact us at [email protected].
Your Rights Regarding Your Information
As a user of our platform, you have several important rights regarding your own information.
Right of Access
You have the right to request information about what data we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be limited.
Right to Data Portability
In certain circumstances, you may request your information in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
To exercise these rights or for any questions, contact us at [email protected] or use our 24/7 live chat service. We will process your request in a timely manner.
Protection of Minors
vb11 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
Policy on Minors' Information
If a person creates an account by providing a false age at registration, that account and all associated information will be deleted immediately. If we become aware that we have inadvertently collected information from a minor, we will take swift steps to delete that information. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
Changes to the Privacy Policy
We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
9.1 Providing Notice
- A notification will be sent to your registered email address
- You will be informed about updates when logging into the platform
- The "Last Updated" date at the top of this page will change
9.2 Changes Taking Effect
For significant changes, the new policy will take effect at least 30 days after notice is given. If you continue to use the platform after the changes, you will be considered to have automatically accepted the new policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us.
Contact the Privacy Team
24/7 direct support in Bengali
[email protected]
Round-the-clock service in accordance with Bangladesh Standard Time (BST, UTC+6)
Related Policies
Please also read our other important policies:
- Terms & Conditions — Complete terms of use for the platform
- Responsible Gaming — Safe gaming guidelines
- About Us — Details about the vb11 platform
- FAQ — Answers to common questions