vb11 Terms and Conditions

1 Definitions and Interpretation

The meanings of key terms used in these Terms are clarified below:

• "Platform" — The vb11.lat website and all services, games and content within it.
• "Member" or "User" — A person who is registered on the vb11 platform and uses its services.
• "Account" — Each member's personal gaming account.
• "Bonus" — Any promotional funds or benefits provided by the platform.
• "Wagering" — The requirement to place a specified amount in bets before bonus funds become eligible for withdrawal.
• "BST" — Bangladesh Standard Time (UTC+6).

2 Eligibility and Registration

The following conditions must be met to open an account and use services on the vb11 platform:

• You must be at least 21 years of age. This platform is strictly prohibited for minors.
• Each person may open only one account. If the same person operates multiple accounts, all accounts will be closed.
• All information provided at the time of registration must be completely truthful, accurate and up to date.
• It is your responsibility to keep your account password and login details confidential. This information must not be shared with third parties.
• Registration or use of the platform from countries or regions where online gaming is legally prohibited is not permitted.
• vb11 reserves the right to reject any application or close an account that has already been opened.

3 Account Verification (KYC)

To ensure a secure and transparent service, vb11 may verify the identity of members from time to time. This is known as the "Know Your Customer" (KYC) process.

• A copy of a national identity card (NID), passport or driving licence may be requested.
• Verification may be mandatory before large withdrawals or in cases of suspicious activity.
• vb11 has the right to hold withdrawals if verification has not been completed.
• Documents submitted will be kept secure in accordance with the privacy policy.

4 Deposit and Withdrawal Policy

The following rules apply to financial transactions on the vb11 platform:

• Minimum deposit amount: ৳100 (for all methods).
• Minimum withdrawal amount: ৳1,000.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals must be made using the same method used to deposit funds into the account (where applicable).
• Depositing or withdrawing funds to or from a third-party account is strictly prohibited.
• If a transaction is suspected of being fraudulent, it may be held and the associated account will be subject to investigation.

5 Bonuses and Promotional Offers

vb11 bonuses and promotional offers are subject to the following terms:

• Welcome bonus: 120% bonus on first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives you a ৳1,200 bonus, for a total balance of ৳2,200.
• A 20x wagering requirement must be met before bonus funds can be withdrawn.
• It is not possible to have more than one bonus offer active at the same time.
• If an attempt is made to abuse bonus benefits (multiple accounts, matched betting, etc.), the bonus and any associated winnings will be cancelled.
• Each promotional offer may have its own terms and conditions, which will be clearly stated on the offer page.
• vb11 reserves the right to modify, suspend or cancel any bonus offer.

6 VIP Program and Cashback

vb11's special VIP program has four tiers, determined by members' regular activity:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancement to a higher tier is determined by the member's gaming activity and their relationship with the platform. Cashback is added directly to the account and may be used subject to applicable terms.

7 Prohibited Activities

Any of the following activities are strictly prohibited and will result in immediate account closure:

• Opening an account with false information or concealing your identity.
• Creating multiple accounts or operating another person's account.
• Placing artificial or matched bets with the intent to abuse bonus benefits.
• Using the platform through software bots, automation tools or any other automated method.
• Attempting to hack any platform software, exploit vulnerabilities or gain an unfair advantage.
• Using the platform for money laundering or illegal financial activity.
• Harassing or deceiving other members of the platform.

8 Fair Play and Security

vb11 is committed to ensuring a safe and fair gaming environment. Our platform uses SSL encryption and advanced security technology to keep members' information and funds protected.

• All games are tested and verified technology is used to ensure fair outcomes.
• A Random Number Generator (RNG) is used to determine game outcomes, which cannot be manipulated in favour of any party.
• Members' personal and financial information is not sold or shared with third parties.
• If suspicious activity is detected, the relevant account may be temporarily suspended for investigation.

9 Responsible Gaming

vb11 places the highest importance on responsible gaming. We believe gaming is for entertainment and should never be a cause of financial stress or psychological problems. For more information, visit our Responsible Gaming page.

• Members can set daily, weekly or monthly deposit limits for themselves if they wish.
• Contact the support team to request a temporary break or self-exclusion.
• If signs of gaming addiction appear, please seek professional help.
• This platform is for persons aged 21 and over only.

10 Intellectual Property and Content Ownership

All content on the vb11 platform — logos, text, graphics, software, game interfaces and other elements — belongs to vb11's intellectual property or is used under an applicable licence.

• Members may use the platform for personal and non-commercial purposes.
• Copying, distributing or using any content for commercial purposes without permission is prohibited.
• Attempting to reverse engineer or decompile any part of the platform is strictly prohibited.

11 Limitation of Liability

vb11 is not liable for the following:

• Interruption to a game session or transaction due to internet disconnection or technical issues.
• Loss caused by an error or delay on the part of a third-party payment provider.
• Loss of account access due to the member's own negligence or security failure.
• Game outcomes affected by an unexpected technical error — in such cases, the relevant bets will be cancelled and the staked amount refunded.

vb11's total liability will be limited to the maximum extent permitted by applicable law.

12 Account Closure and Termination

Either party may close an account at any time. However, vb11 reserves the right to close an account without notice in the following circumstances:

• If any part of these Terms is violated.
• If fraud, deception or money laundering is suspected.
• If evidence of operating multiple accounts or abusing bonuses is found.
• If directed to do so by a court or authority.

If there is a valid balance at the time of account closure, it will be returned subject to verification.

13 Privacy Policy

vb11 follows our Privacy Policy regarding the collection, use and storage of members' personal information. Keeping your information secure is our highest priority. By becoming a member, you are also considered to have agreed to our privacy policy.

14 Dispute Resolution

The following process will be followed in the event of any dispute or complaint:

• First, contact our support team directly. Most disputes can generally be resolved quickly.
• Formal complaints can be sent by email to [email protected].
• An initial response will be provided within 7 business days of receiving the complaint.
• If a resolution cannot be reached through discussion, both parties will attempt to resolve the matter through a mutually agreed mediator.

15 Changes to Terms and Validity

These Terms may be changed at any time. Members will be notified through the platform of any significant changes. Continuing to use the platform after changes are made will be considered acceptance of the new terms.

If any single part of these Terms is found to be unenforceable or invalid, the remaining parts will remain fully in effect.

16 Contact

If you have any questions or comments about these Terms, please contact us:

• Live Chat: Use the platform's live chat for direct support in Bengali, available 24/7.
• Email: [email protected]
• Support Hours: Around the clock, according to Bangladesh Standard Time (BST, UTC+6).

For more information, see our FAQ page and About Us page.